Frequently Asked Questions
Answers You’re Looking For
Which payment methods do you accept?
Our payments are processed by direct debit. If you take out an annual plan online, it is possible to pay using your debit/credit card.
​
Please note, when paying by direct debit, all your payments are covered under your direct debit guarantee provided by your bank or building society.
Will I be sent reconditioned equipment.
No. We only send new equipment.
How long does our repair service take?
Most faults we can fix immediately. However, in the event either new equipment or an onsite call out is required, we aim to have this with you within 24 hours.
What is not covered?
Any pre-existing fault(s) at the point of taking out the policy .
All deliberate acts of damage.
Removal of old equipment.
How do i make a claim?
It's really easy...Simply call our customer care team on 0330 111 7202 and report any issues you're experiencing and then leave the rest to us.
When can i make a claim?
You can make claims the day your policy starts. (Please note, pre-existing conditions are NOT covered with this policy)